ATO late lodgement penalty: up to $364 per 28 days, capped at $1,820 per document · interest 11.43% p.a. compounding daily · See how to remit them →
Fee-from-refund means our fee is deducted from your tax refund when the ATO pays it - so if your late years are holding refunds, catching up can cost you nothing out of pocket. For people who've delayed lodging because money is tight, this removes the last practical barrier: the ATO has been holding your money, and the fee comes from there, not from your bank account.
How it works, step by step
First, we estimate. ATO pre-fill data shows your income and tax withheld for every outstanding year, so before anything is lodged you'll know which years look like refunds and roughly what they're worth. Second, you approve a written, fixed fee - no hourly billing, no surprises. Third, we lodge, and your refund is directed through a regulated trust account arrangement where the agreed fee is deducted and the balance - the majority - is paid straight to you, typically within days of the ATO releasing each refund. Everything is disclosed and agreed in writing before lodgement; you'll never discover a fee after the fact.
Why this matters for catch-up clients specifically
The cruel irony of overdue returns is that the people most likely to be owed refunds - PAYG employees whose employers withheld conservatively for years - are often the same people who can't justify spending hundreds of dollars to find out. Around three-quarters of individual lodgers get refunds in a typical year, and the structural over-withholding in Australia's PAYG tables means multi-year backlogs frequently hold four-figure totals. Fee-from-refund flips the economics: the catch-up funds itself. And because the ATO generally doesn't penalise late returns that result in refunds, clean refund years usually arrive fine-free regardless of how late they are.
Honest fine print (because trust is the product)
Fee-from-refund applies where refunds are genuinely expected - we'll tell you straight in the free review if your years look like debts instead, and quote a standard fixed fee for those. Refunds can also be offset by the ATO against existing tax or certain government debts before payment; if that's a risk on your file, we'll flag it upfront rather than let it surprise you. And processing time is the ATO's: usually 10–14 business days per electronically lodged return, occasionally longer for very old years that route through manual review.
Frequently asked questions
What if my refund is smaller than expected?
Is fee-from-refund more expensive than paying upfront?
Can I use fee-from-refund for some years and pay normally for others?
TaxNudge payment policy: payment is generally upfront. Fee-from-refund is available for eligible individual refund cases, and fee payment arrangements may be considered during your assessment.
General information only - not personal tax, financial or legal advice. Consider your own circumstances or speak to a registered tax agent. Remission of penalties or interest and payment plans are decisions of the ATO and outcomes can't be guaranteed.

