Privacy Policy

TaxNudge (operated by Outsourced Books & Advisory Pty Ltd ABN 85 662 019 249) ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way.

This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect personal information including:

• Name
• Email address
• Phone number
• Business name and ABN
• Financial and tax-related information you provide to us
• Records of communication with us
• Website usage data (cookies, IP address, browser type)

We only collect sensitive information where it is reasonably necessary and with your consent, or as required by law.

We may collect personal information when you:

• Contact us via our website or email
• Engage our tax, bookkeeping, or advisory services
• Subscribe to updates or marketing materials
• Use our website (via cookies and analytics tools)
• Provide documents or information during client onboarding

We collect and use your information to:

• Provide tax, accounting, bookkeeping, and advisory services
• Communicate with you about services and updates
• Manage client relationships
• Comply with legal and regulatory obligations
• Improve our website, systems, and service offering
• Send marketing communications (where you have opted in)

We may disclose your personal information to:

• Employees, contractors, and service providers
• Accounting, tax, or legal professionals assisting your matter
• Cloud service providers and software platforms
• Government authorities such as the ATO, ASIC, or other regulators where required by law

We do not sell your personal information.

Some of our service providers may store or process data overseas (for example cloud hosting or accounting software providers). Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy standards.

We take reasonable steps to protect your personal information from:

• Misuse, interference, and loss
• Unauthorised access, modification, or disclosure

This includes secure systems, restricted access, and use of reputable third-party platforms.

We use cookies and similar technologies to operate taxnudge.com.au, understand how visitors use the site, and measure and improve our advertising. With your consent, we use:

• Google Analytics 4 (Google LLC) - to understand how people find and move through our site.
• Google Ads - to measure ad performance and show relevant ads to people who have visited our site.
• Meta Pixel (Meta Platforms, Inc.) - to measure ad performance and show relevant ads on Facebook and Instagram to people who have visited our site.

These tools may set cookies and collect information such as your device, browser, pages viewed, and actions taken (for example, opening our booking calendar). You can accept or decline non-essential cookies using the banner shown on your first visit, and change your mind at any time by clearing cookies in your browser. You can also opt out of personalised advertising via your Google ad settings and your Facebook/Instagram ad preferences.

Some of these providers are located overseas (including the United States), so your information may be disclosed outside Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

We will respond to requests in accordance with applicable privacy law.

We may send you marketing communications about our services. You can opt out at any time by:

• Clicking "unsubscribe" in emails
• Contacting us directly

If you believe we have breached your privacy, please contact us and we will investigate your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

If you have any questions about this Privacy Policy or how we handle your information, please contact: