FAQ
You're not the first to ask.
Plain-English answers to the questions we hear every day from people behind on their tax.
I'm years behind on my tax returns - can you still help?
Yes. We regularly help people who are five, ten or more years behind, and there is no point at which it becomes too late to catch up. Read the full guide to overdue tax returns.
When do I have to lodge a tax return in Australia?
If you lodge yourself, the deadline is 31 October following the end of the financial year. Registering with a tax agent before 31 October generally gives you a later lodgement date under the agent program. Tax return deadline, dates and extensions.
Do I have an obligation to lodge if I earned very little?
Often, yes. If tax was withheld from your pay, or you carried on a business as a sole trader, you usually still have an obligation to lodge - even where the final tax liability is nil. Where a return genuinely isn't required, the correct step is to lodge a non-lodgement advice with the Australian Taxation Office so the year is closed off rather than sitting as an outstanding return on your account.
What is the failure to lodge on time penalty?
It is one penalty unit for each 28-day period, or part period, a return is late, up to five units for most taxpayers, with multiples for larger entities. General interest charge can also accrue daily on any unpaid tax. Read the full guide to overdue tax returns.
Will I get in trouble with the ATO for coming forward?
Coming forward voluntarily is almost always better than waiting for the ATO to chase you. As your Registered Tax Agent, we manage the communication and present your situation in the best possible light.
What records do I need to lodge an overdue return?
Usually far less than people expect, because the ATO already holds your income statements, bank interest, dividends and private health details for each year. We add your deductions and can reconstruct a year even when your own paperwork is long gone. Read the full guide to overdue tax returns.
How fast can you get me lodged and compliant?
Straightforward overdue returns and BAS are typically prepared and lodged within around 5 business days once we have all required records. Larger catch-ups involving multiple years, high transaction volumes, missing records, GST reconstruction or several entities may take around 2-3 weeks or longer depending on complexity. We'll give you a clear expected timeline before work begins. ATO debt negotiation and payment plan setup happens straight after lodgement.
What does it cost?
We work on fixed, transparent fees - you'll get a written quote before any work starts. Sole trader returns from $699 +GST, company returns from $1,599 +GST per annum, BAS from $299 +GST, ATO payment plan from $599 +GST. Multi-year catch-ups get an automatic discount (10% off for 2 years, 15% for 3–4, 25% for 5+). All prices exclude GST.
How do I pay your fee?
Fees are generally payable upfront. Approved payment arrangements may be available for qualifying multi-year engagements. Fee-from-refund may be available for eligible individual refund cases. You'll always have a written fixed-fee quote before any work starts.
Can you reduce my tax debt or stop penalties?
We can't guarantee specific ATO outcomes, but as Registered Tax Agents we can apply for penalty remission, negotiate with the ATO on your behalf, and arrange manageable payment plans. In our experience, taking action quickly almost always improves the outcome.
Can a failure to lodge penalty be remitted?
Sometimes. Remission asks the ATO to reduce or cancel a penalty where circumstances were outside your control, and the request is strongest once every outstanding return is lodged and the real tax position is known. Read the full guide to overdue tax returns.
Do you set up payment plans with the ATO?
Yes. Once your lodgements are up to date, we'll negotiate a payment plan that fits your cash flow and apply for remission of penalties and general interest charges where appropriate.
I'm a company director - am I personally liable?
Company directors can be personally liable for certain unpaid company tax obligations (PAYG, super and GST). The most important thing you can do right now is get lodged - that alone can change your options.
What do you need from me to get started?
Just a quick conversation. Once you book your free assessment, we'll let you know exactly what records we need and walk you through every step.
Is everything confidential?
Always. Everything you share with us is fully confidential and protected under our professional obligations as Registered Tax Agents.
Do you work with clients Australia-wide?
Yes - we work with sole traders and businesses right across Australia, entirely online or over the phone.
Ready to put this behind you?
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